Toshiba AC Adapter Replacement Program

Please follow these steps to check if your AC adapter’s DC-in plug is affected and qualifies for a replacement.

Please locate the AC adapter part number and serial number on the AC adapter label located on the underside of the AC adapter. The AC adapter part number begins with G71C (G71C********). The AC adapter serial number begins with the letter “T” followed by 14 to 16 digits (T***************).

How to find the AC adapter part number and serial number:

sample AC adapter label
sample AC adapter label

The AC adapter recall program is only for certain AC adapters with 2-pin power cords. AC adapters with 3-pin power cords are not part of the exchange/recall program.

Pictured below is an AC Adapter with a 2-pin power cord

2-pin AC adapter

Pictured below is an AC Adapter with a 3-pin power cord (not affected)

3-pin AC adapter

Label sample:

Example of AC adapter part number and serial number on AC adapter label

sample part number and serial number label
sample part number and serial number label
sample part number and serial number label
sample part number and serial number label

Please input your AC Adapter Part Number and AC Adapter Serial Number and click the “Search” button.

   
     
 
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